Introduction: Understanding the Loop of Demoralization During a client engagement, I partnered with a Business Analyst to conduct data discovery across multiple departments. Our mission? To establish trust in the data and enable better decision-making. In the midst of our interviews, one particular manager from a data function stood out. He was frustrated, exhausted, and […]

I ended up paying over $1000 to repair my recumbent exercise bike. Several information errors contributed to a costly tragicomedy that locked me into an expensive decision cycle. Not only did I pay $384 more than necessary to fix my bike, but also I was left wondering whether I would have decided to stick with […]

“We see people acting, but the constraints under which they are acting are largely invisible to us.”Professors Jeffrey Pfeffer and Robert I. Sutton, “Hard Facts, Dangerous Half-Truths & Total Nonsense: Profiting from Evidence-Based Management” (2006) In my analytics work and leadership, I use the above quote as a reminder that data can only reach so […]